Do we need to integrate with our pharmacy software?
No. RxFlavor is a standalone web app that runs alongside your pharmacy management
system—no PMS integration is required. Your existing software remains the system of
record. Patients typically enter through your pharmacy QR code or a secure link; staff
review Flavor Requests and alerts when intervention is needed.
Is RxFlavor an EMR or a patient record system?
No. RxFlavor is not an EMR and is not designed to hold a patient chart. It supports
the Medication Success Journey: flavor preferences, administration education,
check-ins, and optional internal references so your team can find prior history.
Security, access, and any BAA requirements are covered during onboarding.
Does RxFlavor calculate doses or screen interactions?
No. RxFlavor does not calculate doses, prescribe treatment, screen interactions, or
make clinical recommendations. It helps patients successfully take compounded
medications through flavor guidance, education, and follow-up. The pharmacist
retains final judgment on every selection.
Does AI make the final flavor decision?
No. RxFlavor is designed as pharmacist-controlled decision support. The initial
recommendation uses structured patient preferences, pharmacy context, restrictions,
and transparent ranking logic. As outcome data grows, AI may assist with pattern
detection and ranking improvements, but the pharmacist remains responsible for the
final selection.
How do you explain why a flavor was recommended?
Every recommendation is shown with the inputs behind it: what the patient selected,
what they reported avoiding, what the pharmacy has available, and how much
comparable outcome data exists. When evidence is limited, RxFlavor says so rather
than presenting a confident-looking number it cannot support.
When does follow-up happen, and is it required?
Follow-up is optional and consent-based. It only happens if the patient or caregiver
agrees at the end of the Flavor Wizard. Check-ins are sent on a configurable
schedule—often around a few days after the first dose and again later in
treatment—asking about administration difficulty, not whether the medication
clinically worked. RxFlavor does not know refill dates.
What happens during the 14-day free trial?
You get full access to your plan for 14 days. Enter your payment information today —
you won't be charged until your trial ends, and you can cancel anytime before then.
There are no setup fees and no long-term contract.
What if the patient doesn’t have a smartphone?
Use the QR code at the counter on a pharmacy device, or walk through the Flavor
Wizard with the caregiver directly. Delivery is flexible—SMS, email, or in-person
QR.
We already offer custom flavors. Why add this?
More choices are not the same as the right choice—and flavor is only the first step.
RxFlavor helps you select a flavor based on what the patient reported, then supports
them through Administration Guides, check-ins, and the Medication Support Line so
administration problems surface early instead of after the patient quietly gives up.
What is the Medication Support Line?
Every participating pharmacy receives a dedicated number for compounded-medication
support connected to its RxFlavor account. Patients can use it to report flavor or
taste problems, administration difficulty, continue Medication Success check-ins,
ask questions that can be answered with approved RxFlavor education, or request
pharmacy assistance. It is not a general pharmacy receptionist.
Is the Medication Support Line a replacement for our pharmacy phone system?
No. It is a narrow medication-support channel for the Medication Success Journey—not
a replacement for your pharmacy’s primary phone line, and not for prescription
status, insurance, store hours, refill processing, or general receptionist duties.
What questions can the Medication Support Line handle?
Flavor and taste concerns, difficulty administering the medication, approved
medication-administration education, Medication Success check-ins, and requests for
pharmacy follow-up. It does not diagnose, prescribe, change doses, recommend stopping
treatment, screen interactions, or make clinical decisions.
What happens when a patient needs the pharmacist?
RxFlavor collects relevant context and creates an alert or support item for the
pharmacy. It does not attempt to make decisions that require pharmacist judgment.
Does the pharmacy have to configure the Medication Support Line?
No extensive setup is required. RxFlavor provisions the pharmacy-specific number and
uses shared platform guardrails. Pharmacy-specific customization is minimal and
optional—it is not a separate receptionist system you must build and maintain.
Does the Medication Support Line provide medical advice?
No. It does not diagnose, prescribe, change doses, recommend stopping treatment,
calculate doses, or screen interactions. It provides medication-administration
support and collects patient-reported concerns for your pharmacy.
Do you offer pricing for multiple locations?
Yes. Multi-Location plans include volume pricing and a dedicated success contact.
Contact sales
for a custom quote.
